Handling Application Insufficiency

1. Applicant Notification

When your application is marked as Insufficient:

• Email Notification

  • You receive an email to your registered address.

  • The email explains what is missing or insufficient and provides a direct link to log in.

• Portal Notification

  • When you log into your account, you will see a banner or status indicator showing “Application Insufficient”.

  • The reason(s) for insufficiency are displayed clearly.

2. Responding to an Insufficiency

To continue your application:

1. Login to your account at eservices.cleansheetgroup.com.

2. Open your Application Dashboard.

3. Locate the application marked Insufficient.

4. Review the remarks/notes from the verification team (e.g., “Degree certificate unclear,” “Experience letter missing,” etc.).

3. Uploading Attachments

• Click Respond / Upload Document.

• Attach the required file(s) directly in the portal (supported formats: PDF, JPG, PNG, DOCX).

• Add any comments (optional) to clarify your resubmission.

• Click Submit to send the additional documents.

Your application status will then change back to Under Review.

4. No Response from Applicant

If you do not respond to an insufficiency request within the allowed timeframe:

• The application will remain on hold until the deadline passes.

• If no response is received after the deadline, the application will be Cancelled.

• You will receive a final email notification informing you that your case has been closed due to lack of response.

Note: Once cancelled, you may need to submit a new application and pay the service fee again.

5. Best Practices

• Always check your email inbox (and spam/junk) for insufficiency notifications.

• Log in regularly to your portal account to track application status.

• Upload clear, certified copies of your documents to avoid delays.

• Respond promptly to insufficiency notices to prevent cancellation.