The Cleansheet Group Help Center

Home › Knowledge Base › FAQs

FAQs

Browse all guides and resources in this section of our knowledge base.

11 Folders

— Articles

24/7 Support

Browse folders

General Information

What is CleanSheet Group’s Primary Source Verification (PSV)? Why is PSV important? Who requires PSV?

Account Setup & Application Process

How do I register for a CleanSheet Group account? Visit cleansheetgroup.com and click “Start Verification.” Select your organization and click “Apply Now.” Click “Register Now” and complete your details. Verify your email and complete Two-Factor Authentication (OTP sent to your email What does a background check typically include?

Document Handling

What is the Letter of Authorization (LOA) and why is it mandatory? Do I need to attest or apostille my documents before submission? Can I submit additional documents after applying?

How much does PSV cost? Will I receive a receipt or invoice?

Processing & Timelines

How long does verification take? How will I know my application was submitted successfully? What if my application is delayed?

Tracking & Reporting

How can I track my application status? How will I know when my PSV application is complete?

Appeals & Discrepancies

What happens if my report shows “Discrepancy” or “Unable to Verify”? How do I request an appeal or re-verification?

Refunds & Cancellations

How do I request a refund? Can I cancel my application after submission? Are payments refundable if the issuing authority does not respond?

Technical & Account Issues

I forgot my password — how can I reset it? I cannot access my account — what should I do? Which browsers/devices are supported?

Compliance & Privacy

How is my data protected? Who has access to my personal documents?

What if I do not have all required documents? What if my documents are pending issuance (e.g., degree not yet awarded)?

Helpdesk Software by Freshdesk

Name	Host	Duration	Description
_fw_crm_v	thecleansheetgrouporg.freshdesk.com	1 year	Freshchat/Freshworks cookie (Used to track Visitor/User identity and chat sessions performed by the User).
_x_w	thecleansheetgrouporg.freshdesk.com	Session	Contains the shard ID at which the account runs on.
_x_m	thecleansheetgrouporg.freshdesk.com	Session	Contains the state of the shard.
_helpkit_session	thecleansheetgrouporg.freshdesk.com	Session	Your secret key for verifying cookie session data integrity. If you change this key, all old sessions will become invalid!
helpdesk_node_session	thecleansheetgrouporg.freshdesk.com	Session	An encrypted hash that stores the secret key and id of the login attempt.
user_credentials	thecleansheetgrouporg.freshdesk.com	2 months	Used for user authentication.
wf_order	thecleansheetgrouporg.freshdesk.com	Session	Used to check in which the order the tickets are filtered for custom ticket filters eg: due_by, agent_responded_at, requester_responded_at, etc.
wf_order_type	thecleansheetgrouporg.freshdesk.com	Session	Used to check if the order is ascending or descending for custom ticket filters.
wf_filter	thecleansheetgrouporg.freshdesk.com	Session	Denotes which filter is applied for the tickets list.

Compliance,
Powered by Intelligence.

Global background screening & verification solutions

All systems operational

Operating Locations UAE · Canada · KSA · India · Egypt · Jordan · Bahrain · Oman

Applicants Hub

How to Apply Browse FAQs News & Releases About Us

Help Center

Submit a Ticket My Tickets Knowledge Base Community

Legal

Name	Host	Duration	Description
_fw_crm_v	thecleansheetgrouporg.freshdesk.com	1 year	Freshchat/Freshworks cookie (Used to track Visitor/User identity and chat sessions performed by the User).
_x_w	thecleansheetgrouporg.freshdesk.com	Session	Contains the shard ID at which the account runs on.
_x_m	thecleansheetgrouporg.freshdesk.com	Session	Contains the state of the shard.
_helpkit_session	thecleansheetgrouporg.freshdesk.com	Session	Your secret key for verifying cookie session data integrity. If you change this key, all old sessions will become invalid!
helpdesk_node_session	thecleansheetgrouporg.freshdesk.com	Session	An encrypted hash that stores the secret key and id of the login attempt.
user_credentials	thecleansheetgrouporg.freshdesk.com	2 months	Used for user authentication.
wf_order	thecleansheetgrouporg.freshdesk.com	Session	Used to check in which the order the tickets are filtered for custom ticket filters eg: due_by, agent_responded_at, requester_responded_at, etc.
wf_order_type	thecleansheetgrouporg.freshdesk.com	Session	Used to check if the order is ascending or descending for custom ticket filters.
wf_filter	thecleansheetgrouporg.freshdesk.com	Session	Denotes which filter is applied for the tickets list.

Privacy Policy Terms of Use Cookie Settings

Can't find what you're looking for?

Contact Our support team We typically respond within 2 hours · All inquiries welcome

Submit a Ticket

© 2026 The CleanSheet Group · All Rights Reserved