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FAQs

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General Information

What is CleanSheet Group’s Primary Source Verification (PSV)? Why is PSV important? Who requires PSV?

Account Setup & Application Process

How do I register for a CleanSheet Group account? Visit cleansheetgroup.com and click “Start Verification.” Select your organization and click “Apply Now.” Click “Register Now” and complete your details. Verify your email and complete Two-Factor Authentication (OTP sent to your email What does a background check typically include?

Document Handling

What is the Letter of Authorization (LOA) and why is it mandatory? Do I need to attest or apostille my documents before submission? Can I submit additional documents after applying?

How much does PSV cost? Will I receive a receipt or invoice?

Processing & Timelines

How long does verification take? How will I know my application was submitted successfully? What if my application is delayed?

Tracking & Reporting

How can I track my application status? How will I know when my PSV application is complete?

Appeals & Discrepancies

What happens if my report shows “Discrepancy” or “Unable to Verify”? How do I request an appeal or re-verification?

Refunds & Cancellations

How do I request a refund? Can I cancel my application after submission? Are payments refundable if the issuing authority does not respond?

Technical & Account Issues

I forgot my password — how can I reset it? I cannot access my account — what should I do? Which browsers/devices are supported?

Compliance & Privacy

How is my data protected? Who has access to my personal documents?

What if I do not have all required documents? What if my documents are pending issuance (e.g., degree not yet awarded)?