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FAQ’s

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General Information

Primary Source Verification (PSV) is a process where CleanSheet Group contacts the original issuing authorities of your documents—such as universities, licensing boards, or professional organizations—to verify their authenticity. This ensures that your credentials are legitimate and meet regulatory or employment requirements. PSV adds credibility to your documents, providing confidence to employers, regulators, and organizations that your qualifications are genuine.

PSV is critical for sectors like healthcare, engineering, and education, where verified credentials are essential to ensure public safety and quality of service.

Many regulatory bodies, employers, and governments across the globe require PSV to ensure applicants meet the necessary qualifications.

Account Setup & Application Process

Creating an account is the first step to accessing CleanSheet Group’s Primary Source Verification services. Follow these steps to register:

Step 1: Visit the CleanSheet Group homepage and click on the Apply Now button at the top right corner.

Step 2: Click Register Now and fill out the registration form with your personal information, including your name, email address, and a secure password.

Step 3: Agree to the terms and conditions and submit your registration.

Step 4: You will receive a confirmation email. Open the email and click on the verification link to activate your account.

Tip: Make sure to choose a strong password with a mix of letters, numbers, and special characters for added security.

To apply for PSV through CleanSheet Group, follow these steps:

Step 1: Register an account on the CleanSheet Group portal then sign in.

Step 2: Select the PSV service based on the regulatory authority or employer requirements.

Step 3: Upload required documents such as your passport, academic credentials, professional certificates, and licenses.

Step 4: Sign the Letter of Authorization (LOA) to give CleanSheet Group permission to verify your documents.

Step 5: Submit your application and complete the payment. You will receive a confirmation email with a case number to track your application.

Tip: Ensure that all documents are clear, legible, and complete to avoid delays.

The documents required for PSV depend on the specific authority or employer you are applying to, but generally include:

  • A passport copy

  • Copies of your educational degrees or professional qualifications

  • An academic transcript

  • An employment certificate (if required by the employer)

  • Health licenses (for medical professionals)

  • Good standing certificates (for regulatory bodies)


Note: Additional documents might be requested by the issuing authority, depending on local regulations.

Document Handling

A Letter of Authorization (LOA) is a mandatory form that gives CleanSheet Group permission to contact the issuing authorities on your behalf to verify your documents. You can digitally sign the LOA during the online application process.


Manual Signing Requirements
Some issuing authorities may require a manually signed LOA. If this is the case, CleanSheet Group will notify you and guide you through the manual process.

Yes, additional documents can be submitted post-application, but this may result in processing delays and additional fees.


Steps to add documents
Log in to your account, go to your application dashboard, and upload the new documents. The portal will notify you of any extra charges.

If an issuing authority requests extra documents, CleanSheet Group will notify you via email. You can upload the required documents through your account portal.


Tip: Keep your contact information updated to ensure you receive timely notifications.

Fees & Costs

The cost of PSV depends on the package you choose and the number of documents that need verification. Upon selecting the verification package, the portal will display the total cost.

Additional Fees
Some issuing authorities charge extra fees to release verification reports. This fee may be paid directly through the CleanSheet Group portal or to the authority itself, depending on their policies.


Tip: Always review the final costs at checkout to ensure all fees are included.

Processing & Timelines

The average time for completing PSV depends on exactly what is included in the searches we are conducting, and the location where they are processed. However, some factors may delay the process, such as:


  • Incomplete document submission

  • Delayed responses from issuing authorities

  • Unforeseen events, such as strikes or natural disasters


Tip: Avoid delays by submitting accurate, complete, and high-quality document scans.

Once your payment is received and all required documents are submitted, you will get an auto-generated confirmation email. This email will contain your case number and a summary of the documents submitted.


Note: If you do not receive this confirmation, check your spam folder or contact CleanSheet Group support for assistance.

If your application is delayed beyond the expected processing time, check your document submission for completeness. In case of missing or unclear documents, you will be notified by CleanSheet Group. Contact support for further guidance.

Tracking & Reporting

Once your PSV application is submitted, you will receive an email confirmation with your case number. You can track your application status by entering the case number on the CleanSheet Group tracking portal.


Status Updates
The portal provides real-time updates, including when your documents are being reviewed, verified, or if additional information is needed.

Support

If you need additional help, CleanSheet Group offers multiple support options:

Submit a support request through the online portal.

Email the support team at [email protected].